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Terms & Conditions

  • Fesonet Terms

Terms & Conditions

Last Updated: October 26, 2026

Welcome to Fesonet Technology. These Terms & Conditions govern access to the Fesonet Technology website, communication with our team and the use of services, deliverables, digital products and project-related resources provided by Fesonet Technology.

By accessing this website, submitting an inquiry, requesting a proposal, approving a quotation, purchasing a service or entering into a project engagement with Fesonet Technology, the applicable visitor, user, client or organization agrees to these Terms & Conditions.

These Terms should be read together with any applicable proposal, quotation, statement of work, service agreement, privacy policy or other written agreement issued by Fesonet Technology.

Where a signed project-specific agreement conflicts with these Terms, the signed agreement will take precedence for that engagement.

1. About Fesonet Technology

Fesonet Technology provides digital, creative and technology services for organizations, brands and digital products.

Services may include:

  • web development

  • custom digital platforms

  • AI development and AI integrations

  • workflow automation

  • API and system integrations

  • branding and visual identity

  • UI/UX design

  • digital product development

  • technical consulting

  • connected digital systems

  • related technology and creative services

For the purpose of these Terms:

  • “Fesonet Technology,” “Fesonet,” “we,” “our,” or “us” refers to Fesonet Technology.

  • “Client” refers to any individual, company, organization or authorized representative purchasing or commissioning services from Fesonet Technology.

  • “User” refers to any person accessing or using a website, platform, application or digital resource provided by Fesonet Technology.

  • “Visitor” refers to any person accessing the Fesonet Technology website.

  • “Services” refers to any professional, technical, creative, consulting or digital service provided by Fesonet Technology.

  • “Deliverables” refers to any agreed work product, software, design, document, codebase, strategy, configuration or digital asset supplied as part of a project.

2. Acceptance of These Terms

Accessing the Fesonet Technology website or engaging with our services constitutes acceptance of these Terms where applicable.

Anyone acting on behalf of a company or organization confirms that appropriate authority exists to accept these Terms and enter into agreements on behalf of that entity.

If these Terms are not accepted, the website and services should not be used beyond what is permitted by applicable law.

3. Website Use

The Fesonet Technology website is provided for general information, service discovery, communication and business inquiry purposes.

Visitors may use the website only for lawful purposes.

The website must not be used to:

  • attempt unauthorized access to systems or accounts

  • interfere with website performance, security or availability

  • distribute malware, malicious scripts or harmful code

  • scrape or reproduce protected content without authorization

  • impersonate another person or organization

  • submit fraudulent or misleading information

  • misuse forms, systems or communication channels

  • conduct unlawful activity

  • attempt to bypass technical or security controls

Fesonet Technology may restrict or block access where misuse, security threats or abusive activity are identified.

4. Information on the Website

Fesonet Technology aims to keep website information clear and accurate.

However, website content may change as services, technologies, methods, platforms or business practices evolve.

Website content is provided for general informational purposes and should not automatically be treated as legal, financial, regulatory or professional advice outside the scope of an agreed service engagement.

Descriptions of services, capabilities, technology stacks or processes do not create a binding obligation unless they are included in an accepted proposal, agreement or statement of work.

5. Service Inquiries

Submitting a contact form, email, project brief, request for quotation or consultation request does not automatically create a contractual relationship.

A formal service engagement normally begins only after applicable commercial terms have been accepted.

These may be documented through:

  • a proposal

  • quotation

  • statement of work

  • service agreement

  • purchase order

  • invoice

  • written project confirmation

Fesonet Technology may accept, decline or request further information regarding any inquiry.

6. Proposals and Quotations

Proposals and quotations may include:

  • project objectives

  • scope of work

  • deliverables

  • milestones

  • timelines

  • pricing

  • payment schedule

  • technical requirements

  • revision limits

  • responsibilities

  • exclusions

  • support terms

  • third-party costs

  • assumptions

Unless stated otherwise, a proposal or quotation may be revised, withdrawn or replaced before formal acceptance.

Pricing is based on the information and requirements available when the proposal is prepared. Material changes to requirements may result in revised pricing or scope.

7. Project Scope

Fesonet Technology will provide services according to the agreed project scope.

Work that falls outside that scope may require:

  • a change request

  • a revised quotation

  • additional fees

  • additional development time

  • new technical requirements

  • revised delivery dates

Additional scope may include:

  • new pages

  • new features

  • new automation workflows

  • additional integrations

  • additional AI functionality

  • significant redesign

  • changes to approved architecture

  • major changes to business logic

  • additional platforms

  • new content requirements

Fesonet Technology is not required to provide out-of-scope work without an additional agreement.

8. Client Responsibilities

Clients are responsible for supplying accurate, complete and timely information required for service delivery.

This may include:

  • project requirements

  • business information

  • technical documentation

  • content

  • brand assets

  • access credentials

  • hosting access

  • API credentials

  • system access

  • feedback

  • approvals

  • legal permissions

  • product information

  • third-party account access

Clients are responsible for ensuring that materials supplied to Fesonet Technology may lawfully be used.

Project delays caused by missing information, delayed approvals, unavailable access or Client-side dependencies may affect delivery timelines.

9. Communication and Approvals

Project communication may take place through email, project management systems, messaging platforms, video meetings or other agreed channels.

Formal approval of designs, functionality, content, architecture or milestones may be requested during a project. Once an item has been approved, substantial changes may be treated as additional scope.

Clients are responsible for ensuring that approvals are provided by an authorized representative.

10. Project Timelines

Project timelines are based on the agreed scope, technical dependencies and expected communication cycle.

Estimated timelines may change where:

  • requirements change

  • Client feedback is delayed

  • approvals are delayed

  • third-party systems cause delays

  • API limitations are discovered

  • platform policies change

  • required access is unavailable

  • external services experience outages

  • previously unknown technical constraints are identified

  • additional scope is requested

Fesonet Technology will make reasonable efforts to communicate material timeline changes.

11. Fees and Payment

Fees are defined in the applicable proposal, quotation, invoice, subscription arrangement or service agreement.

Payment structures may include:

  • deposits

  • upfront payments

  • milestone payments

  • recurring payments

  • retainers

  • fixed project fees

  • usage-based charges

  • support fees

Invoices must be paid according to the payment terms shown on the applicable invoice or agreement.

Fesonet Technology may pause services where payment becomes overdue. Delivery of final files, source code, credentials, intellectual property rights or production deployment may be withheld until agreed payments have been received.

12. Third-Party Costs

Third-party costs are separate from Fesonet Technology service fees unless expressly included.

Examples may include:

  • hosting

  • domain registration

  • cloud infrastructure

  • API usage

  • AI model usage

  • software subscriptions

  • paid plugins

  • premium themes

  • third-party licenses

  • stock assets

  • SaaS platforms

  • payment gateways

  • external development tools

The Client is responsible for approved third-party costs unless otherwise agreed in writing. Fesonet Technology does not control future pricing changes introduced by third-party providers.

13. Taxes

Unless expressly stated otherwise, quoted fees may exclude applicable taxes, duties or statutory charges.

Clients remain responsible for taxes applicable to their purchase or jurisdiction except where Fesonet Technology is legally required to collect or remit such taxes.

14. Cancellations

A Client may request cancellation of a project subject to any applicable project-specific agreement.

Where cancellation occurs after work has begun, Fesonet Technology may charge for:

  • work already completed

  • work in progress

  • time already committed

  • approved third-party expenses

  • reserved production capacity

  • non-recoverable costs

Cancellation does not automatically create a right to a full refund.

15. Refunds

Refund eligibility depends on:

  • the type of service

  • work already completed

  • project stage

  • resources already allocated

  • third-party expenses

  • applicable written agreements

Payments covering completed strategy, discovery, design, development, consulting, reserved capacity or third-party costs may be non-refundable.

Any specific refund terms contained in an accepted proposal or service agreement will take precedence.

16. Revisions

Revision limits may be defined within the applicable project agreement. A revision generally means an adjustment to an existing approved direction.

A revision does not normally include:

  • a completely new concept

  • new functionality

  • new workflow

  • new integration

  • additional page

  • new product requirement

  • new architecture

  • substantial redesign

Changes outside the agreed revision scope may require additional fees.

17. Intellectual Property

Fesonet Technology retains ownership of its pre-existing intellectual property.

This may include:

  • frameworks

  • reusable code

  • development utilities

  • internal libraries

  • templates

  • methods

  • processes

  • architecture patterns

  • automation components

  • proprietary internal software

  • internal documentation

Ownership or usage rights for Client-specific deliverables will be determined by the applicable project agreement.

Unless otherwise agreed, applicable ownership rights in final Client-specific deliverables may transfer after full payment has been received.

18. Open-Source Software

Projects may use open-source software, libraries, frameworks or components.

Such components remain subject to their applicable open-source licenses. Fesonet Technology does not claim ownership over third-party open-source software.

Clients agree to comply with relevant third-party license conditions where applicable.

19. Third-Party Intellectual Property

Third-party software, assets, plugins, fonts, APIs, templates, libraries or other resources remain subject to the terms of their respective owners.

Fesonet Technology cannot transfer ownership rights that it does not legally possess. The Client may need to maintain separate licenses for certain third-party products.

20. Client Content and Materials

The Client retains ownership of Client-provided materials.

These may include:

  • text

  • images

  • videos

  • logos

  • product information

  • databases

  • documents

  • business data

  • software

  • credentials

  • brand assets

By providing materials to Fesonet Technology, the Client confirms that appropriate rights or permissions exist for their use.

Fesonet Technology is not responsible for claims arising from Client-provided materials where the Client lacked appropriate authorization.

21. Portfolio and Project References

Unless restricted by a written confidentiality agreement, Fesonet Technology may reference completed public-facing work in:

  • portfolios

  • case studies

  • proposals

  • presentations

  • social media

  • award submissions

  • business development materials

Confidential information, private systems, protected credentials and unpublished commercial information will not intentionally be disclosed.

Clients requiring complete project confidentiality should include that requirement in writing.

22. Confidentiality

Confidential information exchanged during a project should be used only for legitimate project purposes.

Confidential information may include:

  • source code

  • credentials

  • financial information

  • business plans

  • customer information

  • unpublished product information

  • private technical documentation

  • internal workflows

  • strategic information

Confidentiality obligations may also be governed by a separate non-disclosure agreement.

23. AI and Automated Systems

Fesonet Technology may design, integrate or configure:

  • AI-powered applications

  • language model integrations

  • AI assistants

  • AI agents

  • multi-agent architectures

  • intelligent workflows

  • recommendation algorithms

  • automated classification tools

  • document processing pipelines

  • machine-learning services

AI-generated or automated outputs may contain inaccuracies, incomplete information or unexpected results. Where appropriate, human review, testing, validation or approval should be applied before important operational decisions are made.

Fesonet Technology does not control changes made by third-party AI model providers. Changes to external models, APIs, pricing, usage policies, rate limits or technical capabilities may affect deployed solutions.

24. Automation Systems

Automation workflows may depend on:

  • APIs

  • third-party software

  • webhooks

  • cloud platforms

  • CRM systems

  • payment platforms

  • databases

  • ecommerce systems

  • external services

Changes to external systems may affect existing automations. Fesonet Technology does not guarantee continued compatibility where a third-party provider changes, removes or restricts functionality after delivery.

Ongoing maintenance may be required for certain automation workflows.

25. Third-Party Platforms

Projects may depend on platforms or services not controlled by Fesonet Technology.

Examples include:

  • Google

  • Microsoft

  • AWS

  • OpenAI

  • Anthropic

  • Meta

  • Stripe

  • PayPal

  • WordPress

  • Shopify

  • cloud hosting providers

  • CRM providers

  • analytics platforms

  • automation platforms

Fesonet Technology is not responsible for third-party:

  • outages

  • policy changes

  • pricing changes

  • account suspensions

  • API changes

  • feature removals

  • service interruptions

  • licensing changes

  • security incidents

26. Data and System Access

Clients may provide Fesonet Technology with temporary access to accounts, applications or infrastructure where necessary.

Such access will be used only for legitimate project purposes. Where possible, Clients should provide:

  • role-based access

  • temporary credentials

  • limited-permission accounts

  • project-specific access

Clients should rotate or revoke credentials after project completion where appropriate.

27. Security

Fesonet Technology applies reasonable technical and organizational practices within the agreed service scope.

No website, software platform, cloud environment, API or digital product can be guaranteed to remain completely secure.

Security outcomes may depend on:

  • hosting environments

  • third-party software

  • credential practices

  • platform updates

  • external attacks

  • Client-side configuration

  • infrastructure management

  • software maintenance

Ongoing monitoring, patching or security management is not automatically included unless expressly agreed.

28. Hosting

Hosting services are included only where expressly stated.

Where the Client manages hosting independently, responsibility for infrastructure availability, renewals, server configuration and hosting security remains with the Client or hosting provider.

Fesonet Technology is not responsible for hosting failures outside an agreed managed hosting arrangement.

29. Maintenance and Support

Maintenance, updates, monitoring and post-launch support are not automatically included in every project.

Where support is included, the applicable plan or agreement will define:

  • support period

  • response scope

  • maintenance responsibilities

  • included hours

  • software updates

  • monitoring

  • bug resolution

  • exclusions

New functionality is generally not considered maintenance unless expressly included.

30. Testing

Fesonet Technology may conduct testing appropriate to the agreed project scope.

Testing may include:

  • functional testing

  • responsive testing

  • integration testing

  • browser testing

  • workflow testing

  • API validation

  • automation testing

Testing does not guarantee that every possible future environment, device, browser, third-party change or edge case will remain free from issues.

31. Project Acceptance

Clients are responsible for reviewing deliverables within the applicable review period.

A project or deliverable may be considered accepted where:

  • written approval is provided

  • the project is launched publicly

  • production deployment is authorized

  • the deliverable is placed into operational use

  • the Client begins commercial use

  • the agreed review period expires without material objection

Specific acceptance terms in a project agreement take precedence.

32. Browser, Device and Platform Compatibility

Compatibility requirements may be defined within the project scope.

Fesonet Technology cannot guarantee indefinite compatibility with future browsers, operating systems, devices or external platforms. Future platform changes may require maintenance or additional development.

33. Search Engine Optimization

Where SEO-related work is provided, Fesonet Technology may implement technical, structural or content recommendations within the agreed scope.

Fesonet Technology does not guarantee:

  • specific keyword rankings

  • search traffic

  • impressions

  • clicks

  • leads

  • conversions

  • inclusion in AI-generated search results

Search engines control their own ranking algorithms, indexing decisions and update cycles.

34. Website Performance

Where performance optimization forms part of the project scope, Fesonet Technology will make reasonable efforts to improve technical performance.

Performance may still be affected by:

  • hosting infrastructure

  • third-party scripts

  • advertising platforms

  • analytics tools

  • user-generated content

  • external integrations

  • network conditions

  • future website changes

Specific performance scores are not guaranteed unless expressly agreed in writing.

35. Accessibility

Where accessibility work is included, Fesonet Technology will implement the agreed accessibility requirements.

Compliance responsibilities may vary by jurisdiction, project type, content and ongoing website changes. Legal accessibility compliance is not automatically guaranteed unless specifically included in the project scope and reviewed by qualified legal or accessibility professionals.

36. Legal and Regulatory Compliance

Clients remain responsible for determining the laws and regulations applicable to their operations.

Fesonet Technology does not automatically provide legal, tax, regulatory or compliance advice. Projects involving regulated industries may require review by appropriate legal, compliance or industry professionals.

37. Warranties

Fesonet Technology will provide services with reasonable professional care consistent with the agreed scope.

Unless expressly stated in writing, Fesonet Technology does not guarantee:

  • specific revenue

  • profit

  • customer acquisition

  • conversion rates

  • rankings

  • traffic

  • operational uptime

  • third-party availability

  • AI output accuracy

  • uninterrupted service

  • future compatibility with every platform

  • specific commercial results

38. Limitation of Liability

To the maximum extent permitted by applicable law, Fesonet Technology will not be liable for indirect, incidental, special or consequential losses.

This may include loss of:

  • profit

  • revenue

  • opportunity

  • data

  • reputation

  • anticipated savings

  • customers

  • business continuity

Where liability cannot legally be excluded, aggregate liability relating to a specific engagement will be limited to the amount paid to Fesonet Technology for the relevant service giving rise to the claim, unless otherwise required by applicable law or a signed agreement.

Nothing in these Terms excludes liability that cannot legally be excluded.

39. Client Indemnification

To the extent permitted by law, Clients are responsible for claims or losses arising from:

  • unlawful Client content

  • unauthorized Client materials

  • intellectual property infringement caused by Client-provided materials

  • illegal use of delivered software

  • unauthorized modifications

  • misuse of services

  • violations of applicable law by the Client

40. External Links

The Fesonet Technology website may contain links to third-party websites. External links may be provided for reference, convenience or supporting information.

Fesonet Technology does not control third-party websites and is not responsible for their:

  • content

  • privacy practices

  • security

  • availability

  • policies

  • accuracy

41. Acceptable Use of Services

Fesonet Technology services must not knowingly be used to support unlawful activity.

Fesonet Technology may refuse or terminate projects involving:

  • fraud

  • malicious software

  • unlawful surveillance

  • unauthorized data access

  • intellectual property infringement

  • deceptive impersonation

  • unlawful data collection

  • prohibited or illegal content

  • misuse of third-party platforms

42. Suspension of Services

Fesonet Technology may suspend services where:

  • invoices remain unpaid

  • required Client cooperation is unavailable

  • project terms are materially breached

  • continued work creates security risk

  • continued work creates legal risk

  • services are being used unlawfully

  • abusive or threatening conduct occurs

Suspension does not automatically remove outstanding payment obligations.

43. Termination

Either party may terminate an engagement according to the applicable service agreement.

Upon termination:

  • outstanding invoices remain payable

  • completed work may be invoiced

  • committed third-party expenses may remain payable

  • access may be withdrawn

  • deliverables may be withheld until payment obligations are satisfied

Project-specific termination terms take precedence.

44. Force Majeure

Fesonet Technology will not be responsible for failure or delay caused by events beyond reasonable control.

Examples may include:

  • natural disasters

  • war

  • government action

  • internet disruption

  • major cloud outages

  • cyber incidents affecting external providers

  • telecommunications failure

  • widespread platform outages

  • labor disruption

  • other events that could not reasonably be prevented

45. Privacy

Personal information is handled according to the Fesonet Technology Privacy Policy.

Where Fesonet Technology processes personal information on behalf of a Client, additional data-processing terms may be required depending on applicable law and project requirements.

46. Cookies and Analytics

The Fesonet Technology website may use cookies, analytics tools and similar technologies.

Information about such technologies should be reviewed together with the Privacy Policy and any applicable Cookie Policy.

47. Changes to Services

Fesonet Technology may update, improve, replace or discontinue website features, internal processes or service offerings.

Existing contractual commitments will continue according to their applicable written terms unless formally amended.

48. Changes to These Terms

Fesonet Technology may update these Terms periodically to reflect changes in:

  • services

  • technologies

  • business practices

  • legal requirements

  • third-party platforms

The latest version will be published on this page with an updated revision date. Continued use of the website after publication of revised Terms constitutes acceptance of the updated website terms where permitted by applicable law.

49. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

50. Waiver

Failure by Fesonet Technology to enforce a provision of these Terms does not automatically constitute a permanent waiver of that provision.

51. Assignment

Clients may not transfer contractual rights or obligations arising from a project without written approval where such transfer materially affects the engagement.

Fesonet Technology may use employees, contractors or specialist partners to support project delivery where appropriate.

52. Entire Agreement

These Terms, together with any accepted proposal, quotation, statement of work, service agreement, privacy policy or other incorporated document, form the applicable agreement between Fesonet Technology and the Client.

Project-specific written agreements take precedence where they expressly conflict with these general Terms.

53. Governing Law

These Terms are governed by the laws of Bangladesh, subject to applicable conflict-of-law principles.

Any dispute relating to these Terms or services provided by Fesonet Technology will be handled according to any dispute-resolution provisions contained in the applicable project agreement. Where no separate agreement applies, disputes will be subject to the competent courts of Dhaka, Bangladesh, unless applicable law requires otherwise.

54. Contact Fesonet Technology

Questions regarding these Terms & Conditions may be directed to: